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Arthor Penz's Articles in Customer Service

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Redefining The Credit Union Lobby Experience For Competitive Advantage As the saying goes, you never get a second chance to make a first impression. The moment a visitor enters your branch lobby, their opinion of your service quality and professionalism starts to form. Better Lobby Management Keeps Members Coming Back For More The lobby is the beginning of many customer service experiences. Unless a member is coming in for teller or ATM services, they will likely have to wait in the lobby for a few minutes before being served. Reward Your Employees and Help Your Favorite Charity Finally, there is a way for companies to reward employees or clients with valuable benefits they can actually use and appreciate. The big upside of this program is that it also provides much needed funds, on your behalf, to the nonprofit organization of your choice!